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Purpose:
Accountable for providing Customer/Technical Support
and Training to all customers of MedFORCE
Technologies, Inc. This includes the provision of
comprehensive services to MedFORCE customers for all
System, Environment and Database related issues
which require strong analysis and troubleshooting.
Responsibility includes training new and existing
customers and staff as well as ensuring that all
customers are handled both timely and effectively,
this requires solid customer service and follow up
skills.
Responsibilities and Activities:
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Provide technical Support for MedFORCE
Customers. Work with Technical Support team to
ensure that tickets are closed timely.
Activities:
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Take incoming customer technical support
calls and follow through to troubleshoot and
analyze the call and provide timely
resolution to the customer.
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Ensure professionalism in all communication
with customers.
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Create and manage templates and imports for
customers as needed.
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Ensure appropriate follow up for all
assigned tickets. Obtain information from
other internal and external sources as
needed in order to provide the customer
resolution to their issue, concern or
question.
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Assist other team members as needed.
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Provide MedFORCE Management with data and
information on issues handled by you that
might affect other MedFORCE customers in
addition to the customer that reported the
issue. This requires being attuned to the
software issues and how the software is used
by customers and understanding when issues
are specific to a customer or related to
software deficiencies.
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Provide 100% customer satisfaction.
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Assist with testing new features as needed.
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Any other tasks assigned to you by
management.
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Provide both online and onsite training for new
and existing MedFORCE customers.
Activities:
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Provider training to both small and large
groups of new and/or existing groups of
MedFORCE customers.
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Provide customer site installation,
implementation and training to new MedFORCE
customers.
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Train new hires at MedFORCE Technologies
with relation to the In-house product.
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Provide feedback to management, of new
requests for product enhancement, as
suggested by customers during training.
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Provide feedback to testing team, if new
issues encountered during product
demonstration, which affect customer.
Knowledge, skills and abilities
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Ability to provide information and advice on all
technical related issues.
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Expertise of standard server technologies such
as active directory, group policies, DNS, domain
controllers, drive partitions
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Knowledge of standard operating hardware and
possible bottlenecks such as drives, memory,
CPUs
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Knowledge of standard computer management and
operating software such as firewalls,
anti-virus, anti-spy ware, ghosting.
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Ability to learn about technology changes and
new technologies as they are available to help
MedFORCE be efficient and competitive.
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Knowledge of Databases and queries, with need to
completely understand the MedFORCE Scan database
structure under the tutelage of a developer.
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Provide Management services for Online SQL
Server
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Ability to learn extensively about SQL Server
management especially in regards to multiple
servers, including backup and restores,
mirroring, failover, clustering
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Excellent oral skills to interact with
customers
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Ability to deal with customers in a professional
and respectful manner and to maintain a
“customer is always right” philosophy.
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Ability to travel as needed.
Resume
must include salary requirements
MedFORCE
Technologies, Inc.
750 Chestnut Ridge Road
Chestnut Ridge, NY 10977
Fax
(845) 426-0216
E-mail
jobs@medforcetech.com |
