Committed to the highest levels of customer service, Rice Home Medical CEO Carol Laumer created lean goals to allow maximum focus on patients while instilling confidence that the back office was running as smoothly. In the face of mounting industry requirements and a never-ending stream of fast-approaching deadlines, coordinating across locations was cumbersome and putting reimbursements at risk.
Looking for a solution to ensure business operations were as efficient as possible, she turned to Medforce to straighten out the company’s massive paper problem.
We are a cost driver for the organization. I judge myself by what efficiencies can I build in to reduce cost. Medforce has been invaluable in helping me achieve savings. It’s just so considerable from an administrator point of view. We can do things really quickly. There is such an ease in the way we can add things, do different things, change things. CommandCenter is an intelligent workflow that helps with our productivity and accuracy.
— Mailroom Executive, A Fortune 20 Pharmacy
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