For some clients success is about growth and expansion. For others, success is measured in reduced cost. Still others simply want to stay afloat in a dynamic and increasingly competitive industry. Whatever your goals and priorities are, we measure our success by your success.
AdvaCare Home Services has been serving patients at retail locations and in their homes since 1996. When the Billing Manager of 13 years decided to leave the company, it presented an opportunity to reevaluate how Accounts Receivable processes were being managed in an effort to reduce costs and improve cash flow. Executives needed more visibility and control than what their billing software could provide and turned to Medforce for a technology solution that would improve the efficiency and effectiveness of the AR team.
Franciscan Pharmacy & Home Medical Supply is a Catholic Health Initiatives affiliate and part of the CHI Franciscan Health system. The company’s focus has always been to provide patients with the utmost care and attention. Working to better coordinate service across several locations and numerous hospital based therapists, Franciscan Pharmacy & Home Medical Supply selected Medforce to provide the technology that would literally get everyone on the same page.
Facing rapid growth in an uncertain healthcare environment, AeroFlow Healthcare needed to get control of the company’s processes and paperwork. There were multiple, disparate systems being used to manage operations and many mission-critical processes were being handled solely through email, exposing opportunities for error. Once AeroFlow implemented Medforce document management and business process management tools, the company had the consolidated, real-time insight needed to make smart decisions and effectively oversee growth.
A Dietary and Medical Services Provider (DMSP) who supplies medical and post-surgical products to long term care facilities, rehabilitation centers, and major medical providers was looking to reduce costs and streamline invoice processing across multiple vendors and multiple locations. The company reached out to Medforce for a business process management solution built on a foundation of paperless vendor files.
While patients know this general medical and surgical hospital as leading provider of compassionate, high quality care, behind the scenes the business office was struggling to keep pace with an ever-increasing volume of paperwork and regulatory requirements. They turned to Medforce to help improve processes, save time, and maximize employee productivity.
Northeast Home Medical Equipment was Medforce’s first customer, and has remained a loyal client for well over a decade. With Medforce’s document management and workflow automation systems in place, the company successfully navigated several mergers and acquisitions and has grown by over 150%.
Absolute Respiratory Care is a Rhode Island-based provider committed to ensuring all patients are treated with respect and dignity and receive care for all of their needs: physical, emotional and environmental. Providing responsive customer service means quickly answering questions and proactively addressing needs of both patients and physicians. Having complete patient files that are readily accessible is a must. When the company’s veteran filer decided to retire, Medforce stepped in with its customized Filing Service to help Absolute Respiratory ensure up-to-date patient files.
Committed to the highest levels of customer service, Rice Home Medical CEO Carol Laumer created lean goals to allow maximum focus on patients while instilling confidence that the back office was running as smoothly. In the face of mounting industry requirements and a never-ending stream of fast-approaching deadlines, coordinating across locations was cumbersome and putting reimbursements at risk.
Looking for a solution to ensure business operations were as efficient as possible, she turned to Medforce to straighten out the company’s massive paper problem.
Focused on growing its reputation as a dedicated provider of high quality products and superior service, a Home Medical Equipment provider was very diligent about assessing operations and looking for opportunities for improvement. With competitive bidding and reimbursement cutbacks threatening margins, the leadership team needed all hands on deck to be focused on forwarding the mission. Looking more closely at their staff filer who was responsible for getting documentation into patient files, the company decided her time was better used focused on direct patient service.
We reviewed every product on the market. None of them understood our industry as well as Medforce. Every other vendor required AeroFlow to change our own internal processes in order to meet their software requirements, rather than the other way around. Not Medforce. We have implemented workflows for all the processes in the organization so at any given time I can see exactly what everyone is doing and I can get productivity reports showing the quantity of work items and who did them. The more I work with CommandCenter, the more I love it; the possibilities are endless with this program.— Casey Hite, VP AeroFlow
We are a cost driver for the organization. I judge myself by what efficiencies can I build in to reduce cost. Medforce has been invaluable in helping me achieve savings. It’s just so considerable from an administrator point of view. We can do things really quickly. There is such an ease in the way we can add things, do different things, change things. CommandCenter is an intelligent workflow that helps with our productivity and accuracy.— Mailroom Executive, A Fortune 20 Pharmacy
It now takes fewer labor hours to complete the same tasks. Most importantly, our management can quickly identify employees that are under-performing and need help or reassignment. At any given time, with a click of the mouse, I can see who is doing what and when. My management can also ensure there are no bottlenecks by being able to monitor how much work is assigned to employees and re-allocate that assignment with a click if the employee is getting backlogged or calls in sick. All steps are audited enabling us to ensure that all processes are completed consistently and no steps are missed. Thanks to Medforce AeroFlow is several steps ahead of the competition. That’s a comfortable place to be.— Casey Hite, VP AeroFlow
We love it. The thing I can’t stress enough is: it gives me peace of mind. When I leave at the end of the day, every patient is accounted for. Every patient that doesn’t have an answer today, we will pick it up where we left off tomorrow morning. They don’t get lost. There is no way we could do the volume of work we do now with the number of people we have without Medforce.— Marilyn Kase, Franciscan Pharmacy & Home Medical DME Supervisor
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