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Absolute Respiratory Care is a Rhode Island-based provider committed to ensuring all patients are treated with respect and dignity and receive care for all of their needs: physical, emotional and environmental. Providing responsive customer service means quickly answering questions and proactively addressing needs of both patients and physicians. Having complete patient files that are readily accessible is a must. When the company’s veteran filer decided to retire, Medforce stepped in with its customized Filing Service to help Absolute Respiratory ensure up-to-date patient files.
It now takes fewer labor hours to complete the same tasks. Most importantly, our management can quickly identify employees that are under-performing and need help or reassignment. At any given time, with a click of the mouse, I can see who is doing what and when. My management can also ensure there are no bottlenecks by being able to monitor how much work is assigned to employees and re-allocate that assignment with a click if the employee is getting backlogged or calls in sick. All steps are audited enabling us to ensure that all processes are completed consistently and no steps are missed. Thanks to Medforce AeroFlow is several steps ahead of the competition. That’s a comfortable place to be.— Casey Hite, VP AeroFlow