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AdvaCare Home Services has been serving patients at retail locations and in their homes since 1996. When the Billing Manager of 13 years decided to leave the company, it presented an opportunity to reevaluate how Accounts Receivable processes were being managed in an effort to reduce costs and improve cash flow. Executives needed more visibility and control than what their billing software could provide and turned to Medforce for a technology solution that would improve the efficiency and effectiveness of the AR team.
We love it. The thing I can’t stress enough is: it gives me peace of mind. When I leave at the end of the day, every patient is accounted for. Every patient that doesn’t have an answer today, we will pick it up where we left off tomorrow morning. They don’t get lost. There is no way we could do the volume of work we do now with the number of people we have without Medforce.— Marilyn Kase, Franciscan Pharmacy & Home Medical DME Supervisor