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Committed to the highest levels of customer service, Rice Home Medical CEO Carol Laumer created lean goals to allow maximum focus on patients while instilling confidence that the back office was running as smoothly. In the face of mounting industry requirements and a never-ending stream of fast-approaching deadlines, coordinating across locations was cumbersome and putting reimbursements at risk.
Looking for a solution to ensure business operations were as efficient as possible, she turned to Medforce to straighten out the company’s massive paper problem.
We love it. The thing I can’t stress enough is: it gives me peace of mind. When I leave at the end of the day, every patient is accounted for. Every patient that doesn’t have an answer today, we will pick it up where we left off tomorrow morning. They don’t get lost. There is no way we could do the volume of work we do now with the number of people we have without Medforce.— Marilyn Kase, Franciscan Pharmacy & Home Medical DME Supervisor