Training is the Key

The ContentCenter User 101 Training is provides users with an introduction to the application.

Approximately 2 Hours

• System structure - cabinets, files, bins
• File management
• How to Scan and Import documents
• Manually indexing documents
• Auto-filing documents
• View

The ContentCenter User 102 Training is designed to teach the system navigation tools and how to manipulate and manage documents.

Approximately 1 hour

• Navigational tools
• Action tools - print, re-file, document properties, bin contents, annotations, staple, email, copy, delete
• Restoration of deleted documents
• Full Text Search - How to flag documents and retrieve them by searching any text on the document
• FormsCenter Parent/Child Forms

The ContentCenter User 103 Training provides an overview of exporting data and documents as well as internal and external linking tools associated with the ContentCenter.

Approximately 2 hours

• Exporting Data
• Exporting Documents
• Linking Cabinet/Documents
• Personal Cabinet - How to create files and bin structure
• Medforce Scan Image Driver
• User settings – Data Capture

The ContentCenter User 104 Training gives an overview of advanced auto file tools, external links for shipment tracking and external linking with other sofware to ContentCenter.

Approximately 1 hour

• Advance Auto File results screen in detail
• Barcode Print
• External Link Tool
• Fleet Traks Tracker
• UPS Shipment Tracker
• FedEx Shipment Tracker
• USPS Shipment Tracker

In this session, we cover ONLY the management of your paper EOMBs: options to store documents, link to patients, and create redeterminations for all claims received in non-electronic format.

Approximately 45-60 min

The ContentCenter Admin Training 102 is for administrators who have taken the basic admin training, the user training, and the advanced user training.  It is an overview of additional tools and features available to administrators.

1 hour 15 minutes

• Dynamic Cabinets – creating a cabinet, files and bins
• Cabinet Options – changing the cabinet title, create/remove cabinet password, delete cabinet, disable cabinet
• Administrative Tools and Settings – cover all options under administrative tools and settings, including scheduled tasks
• Other Toolbar Options – briefly go over all tools found in the top toolbar
• Access Rights – cover in detail, every access right for when you are setting up your groups and users

The ContentCenter Admin 101 Training is the first training for administrators.  The training covers the basics of setting up Medforce.

1 hour 15 minutes

• Static Cabinets – creating a cabinet and building the bin structure
• Toolbars – overview of the main toolbar used in Medforce
• Group and User Maintenance – creating groups and users
• Administrative settings – how to set up basic settings
• Scanning – how to scan and save documents in Medforce

The ContentCenter Templates Training is for administrators or users that will be in charge of creating basic templates for auto-filing documents.

2 Hours

• Reading template – how to create a reading template
• Classification template – how to create a classification template

The ContentCenter Reports training, walks through all reporting capabilities within ContentCenter.

• Report criteria set-up
• How to interpret report results
• Drill down capabilities of report results
• Saving, printing, exporting capabilities of reports

The CommandCenter User Training session is designed to provide users with all of the navigational tools to work within CommandCenter.

• CommandCenter Task View – Main CommandCenter view
• Procedures to modify and work with tasks
• Manually creating tasks
• Linking tasks to Files in ContentCenter

The CommandCenter Admin 101 is for administrators who are setting up their CommandCenter product for best use within their company. This Training will provide an overview of Resource Rights to Definitions, Notifications/Alerts and Escalations, Manage WorkFLOW Definitions, Manage System Notifications/Alerts and Manage CommandCenter Escalations.

1 hour 15 minutes

• Resource Rights – cover in detail, resource rights associated with topics addressed in this training
• Manage CommandCenter Definitions
• Manage System Notifications/Alerts
• Manage CommandCenter Escalations

The CommandCenter Admin 102 is for administrators who have completed CommandCenter Admin 101. This Training will provide an overview of Resource Rights to Views, Schedule Task Creation and Templates.

1 hour 15 minutes

• Resource Rights – cover in detail, resource rights associated with topics addressed in this training
• Manage Task Views
• Schedule CommandCenter Task Creation
• Manage CommandCenter Templates

The RemitCenter Training User 101 session covers system settings, location of the electronic documents, Control Panel, Report Manager, Report Designer, Previously Saved Reports and User Settings.

The RemitCenter Training User 102 session covers the reports available, secondary claim submission assistance and creation of redetermination’s (individual and mass print).

FormsCenter 101 is designed to provide users with the knowledge to work with Forms within Medforce. 

1 hour 15 min

• End User
• Parent/Child Forms
• System/User Forms
• Form and Field Creation
• Printing a Background Image

FormsCenter 102 is designed to provide users with the knowledge to work with Forms in the MedforceSoftware. 

1 hour 15 min

• New Tab Pages
• Setting a Tab
• Design Line Management
• Data Types
• Component Palette Entry/Print Form

The Web App Training is designed to provide users with the knowledge and abilities to be able to work within the Web App Utility.

• The current functionality for ContentCenter, RemitCenter & CommandCenter products within the Web App
• The availability of creation and editing for FormsCenter
• The availability of the reports within the Web App