Category: Tips & Tricks
In WorkFLOW (now known as CommandCenter), escalations keep users and administrators on top of critical tasks. Defined by administrators, escalations are attached to individual activities and based on an elapsed amount of time. You specify the length of time before an escalation is triggered, and you program what you’d like the escalation to do to notify individuals that a task is lagging. With escalations in place, you can be confident that no activity will go overlooked or miss a deadline, keeping your whole team on track.
There are two different types of escalations, both are timeline based:
Escalations can perform four different automated actions. You can set any combination of activities, over a predetermined timeline of increasing escalation.
An example set of four escalations could look like this:
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