Franciscan Pharmacy & Home Medical Supply (FHMS), is part of CHI Franciscan Health, a Catholic Health Initiatives affiliate. With eight different pharmacy locations, one warehouse and a billing department in a separate downtown building, employees spent a significant amount of time on the phone and faxing documents between offices. The organization’s processes were complex, required a lot of manual attention, and were sometimes performed inconsistently. And, in the end, they were hindering the staff’s ability to provide patients with the efficient and timely service that fulfilled CHI Franciscan Health’s mission.
After becoming familiar with MedFORCE’s WorkFLOW business process management solution, FHMS made the decision to rework their operations from top to bottom all at once. WorkFLOW’s comprehensive administrative tools, access rights, and dashboard analytics coupled with its seamless integration with MedFORCE Scan’s electronic document management capabilities gave CHI Franciscan’s leadership the confidence to revolutionize the way FHMS performed its work from day one.
FHMS has been using WorkFLOW for over four years. It has allowed them to shrink the effort associated with back office, logistics and administrative tasks and increase the time, focus, and resources devoted to servicing patients. Time from dispensing to billing has been reduced from days to hours. Responses to patient inquiries are now instantaneous and any representative can provide complete updates based on the information captured within the MedFORCE system. Interactive dashboards and workload visualization enables supervisors to easily keep a finger on the pulse of the operations in real time, and escalations ensure no missed deadlines.
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