Selecting a business process management system can be daunting, but it's not impossible to choose a system that increases productivity and scales to your business. It's an important decision for any business, because the right BPM can help improve your workflow process and allow you to do more with less. There are hundreds of solutions to choose from, with different strengths and weaknesses. Since you can't evaluate every part of every system, here's our shortlist of important factors to consider before choosing a BPM for your company.
You can't just choose any BPM - your choice must move the needle and generate better business outcomes. Most business processes require multiple steps, which may include patient intake, insurance verification, claims submission and more, depending on your individualized business needs. Ideally, your BPM software or system should help eliminate unnecessary steps and streamline processes. Look for systems that help identify and automate common steps and establish who in your organization is responsible for each step. Good BPM systems will help you map the steps and identify how long each step should take.
Another integral feature is real-time claims processing and multiple electronic payment options. Any system in patient-related healthcare should easily handle Medicare, Medicaid and private insurance payments. However, just as importantly, your system should provide ways to improve efficiency in other areas. HME News recommends five keys to success:
BPM systems differ from one another in a few key areas. Some systems are Windows-based, while others may be integrated with your organization's website or are fully functional online instead of residing on your internal servers. Another area to investigate is whether your system can streamline external collaboration with vendors. Often there are areas for improvement when working with outside companies.
Questions to ask include:
Some systems offer an "all-in-one" solution that may seem attractive on the surface. However, it is important to approach this from an a la carte fashion if you're looking to build a customized and scalable system that captures the processes important to your business' needs.
The best systems connect and automate processes, people, and content to streamline your workflow. They're intuitive and easily navigated by users. Look for systems that also enable your patients and clients to interface with your company. Ideally, your BPM system should allow departmental teams to coordinate on projects. It should be just as easy for Marketing and Sales to use the system as it is for Billing, Finance, or Patient Care personnel. Start by identifying the areas where process improvement is most critical. From there, look for ways to streamline tasks and improve worker efficiency. The best BPM system will provide solutions to most operational inefficiencies right away. Consider a company that provides scalable solutions instead of a one-size-fits-all approach. Your ideal business process management system will be a facilitator for efficiency within your company, built to meet your needs and offering a suite of services that empowers your administrators and other employees to be exceptionally effective.
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