Medforce Blog

How to Successfully Implement New Administrative Processes

April 11, 2017

Category: General

It’s no secret that many healthcare organizations are operating inefficiently. Truth be told, it’s easy to get buried under all of the paperwork coming from clients, internal departments and a myriad of other sources.

High-minded executives or team leads often recognize these inefficiencies and want to implement new processes that’ll correct them.

But efficiency is easier said than implemented, and organizational change doesn’t happen overnight. Many fail to meet their goals or transform their processes.

We’ve been involved in many transformational changes for organizations of differing needs and sizes, and along the way have learned about why new administrative processes flourish or fail. Our findings below are broken into five core steps that allow you to implement new processes successfully.

Diagnose What’s Broken

The first part of successful implementation requires candor about the difficulties present in current business processes, from all levels within the company C-suite to the front lines. If an organization isn’t being realistic about what’s failing right now, it’s tough to chart an honest course for improvement that’s optimized to meet that organization’s specific needs.

Craft a Strategy for Change

After fully understanding problems, you can map a plan of action. What actions need to change? What tools, programs or technologies do you need to succeed? What do you expect progress to look like? Are your goals more tightly aligned with increased growth or reduced costs?

Laying out and documenting procedures, whether new or updated, gives your administrative staff the playbook for how to operate and puts leadership’s expectations on record.

Companies experienced with improving business process management can help turn ideas and pain points into a cohesive strategy that allows organizations to implement new processes that are scalable and sustainable.

Secure Employee Buy-in

Administrators may be resistant to change in technology, system or process if it’s dumped upon them without explanation. But if a team or project lead explains the benefit to them and to the company, they are more likely to respond positively to the new approach. Who doesn’t want to be able to eliminate drudgery, or accomplish tasks more effectively? Honing in on personal productivity or efficiency gains is a great way to get hesitant employees on board.

Implement Dashboards and Analytics

Dashboards configured to meet your reporting needs give you a personalized view into the mechanics of your administrative processes, while analytics offer key insights and takeaways on where the work is being held up.

Organizations with effective dashboard views can use improved BPM to do more with less, rewarding more productive employees and identifying poor performers.

Use the Data

Finally, the mark of a company that implements administrative processes effectively is that it isn’t just gathering information, but using that information to generate actionable insights and improve processes. BPM works best when it’s continually monitored and optimized, and the data serves as a portal into increased administrative productivity.

Implementing new administrative processes can be challenging, but the efficiency gains and company-wide improvements are worth working toward. Need help implementing organizational change from the top down? Get in touch with our team.




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