Congratulations! You’ve decided to institute business process management. It’s an exciting and rewarding journey ahead. But that first step can be intimidating. Picking an appropriate first process to map is critical in building a foundation for success. It will be the process by which your staff is introduced to a new way of doing things, and where the first inklings of a return on your investment will be seen. In most cases, the first process to be mapped, standardized, and refined has a lot to prove. How do you choose the right one?
One way to go about selecting the first process is to pick one you know really well. It makes sense that this can be a helpful way to learn your workflow automation software with a total focus on the technology and user interface. But it is highly likely that a process you are extremely familiar with has already been optimized. While automation will help you streamline and quicken the pace while ensuring nothing falls through the cracks, there are likely other processes that will deliver an even greater ROI and win over any internal skeptics.
There are several things to keep in mind when selecting one:
Regardless if it’s a troubled process or one you know well and clear, once you have targeted a process, we recommend ensuring you have a “bite sized” chunk to begin with. It’s always easier to start small and build from a platform of success. Layering on complexity ensures that each individual task or building block is perfected before adding more. It will also result in the greatest ROI and establish a strong business case to keep your team motivated. Starting your road to workflow automation with an easily-defined but challenging process builds the most solid, tested, and optimized foundation to build your lean operations.
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