Focused on growing its reputation as a dedicated provider of high quality products and superior service, a Home Medical Equipment provider was very diligent about assessing operations and looking for opportunities for improvement. With competitive bidding and reimbursement cutbacks threatening margins, the leadership team needed all hands on deck to be focused on forwarding the mission. Looking more closely at their staff filer who was responsible for getting documentation into patient files, the company decided her time was better used focused on direct patient service.
It now takes fewer labor hours to complete the same tasks. Most importantly, our management can quickly identify employees that are under-performing and need help or reassignment. At any given time, with a click of the mouse, I can see who is doing what and when. My management can also ensure there are no bottlenecks by being able to monitor how much work is assigned to employees and re-allocate that assignment with a click if the employee is getting backlogged or calls in sick. All steps are audited enabling us to ensure that all processes are completed consistently and no steps are missed. Thanks to Medforce AeroFlow is several steps ahead of the competition. That’s a comfortable place to be.
— Casey Hite, VP AeroFlow
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