Case Study

Creating a platform for superior customer service

Franciscan Pharmacy & Home Medical Supply is a Catholic Health Initiatives affiliate and part of the CHI Franciscan Health system.  The company’s focus has always been to provide patients with the utmost care and attention. Working to better coordinate service across several locations and numerous hospital based therapists, Franciscan Pharmacy & Home Medical Supply selected Medforce to provide the technology that would literally get everyone on the same page.

Testimonials

We reviewed every product on the market. None of them understood our industry as well as Medforce. Every other vendor required AeroFlow to change our own internal processes in order to meet their software requirements, rather than the other way around. Not Medforce. We have implemented workflows for all the processes in the organization so at any given time I can see exactly what everyone is doing and I can get productivity reports showing the quantity of work items and who did them. The more I work with CommandCenter, the more I love it; the possibilities are endless with this program.

— Casey Hite, VP AeroFlow


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