Focused on growing its reputation as a dedicated provider of high quality products and superior service, a Home Medical Equipment provider was very diligent about assessing operations and looking for opportunities for improvement. With competitive bidding and reimbursement cutbacks threatening margins, the leadership team needed all hands on deck to be focused on forwarding the mission. Looking more closely at their staff filer who was responsible for getting documentation into patient files, the company decided her time was better used focused on direct patient service.
We reviewed every product on the market. None of them understood our industry as well as Medforce. Every other vendor required AeroFlow to change our own internal processes in order to meet their software requirements, rather than the other way around. Not Medforce. We have implemented workflows for all the processes in the organization so at any given time I can see exactly what everyone is doing and I can get productivity reports showing the quantity of work items and who did them. The more I work with CommandCenter, the more I love it; the possibilities are endless with this program.
— Casey Hite, VP AeroFlow
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