Absolute Respiratory Care is a Rhode Island-based provider committed to ensuring all patients are treated with respect and dignity and receive care for all of their needs: physical, emotional and environmental. Providing responsive customer service means quickly answering questions and proactively addressing needs of both patients and physicians. Having complete patient files that are readily accessible is a must. When the company’s veteran filer decided to retire, Medforce stepped in with its customized Filing Service to help Absolute Respiratory ensure up-to-date patient files.
We reviewed every product on the market. None of them understood our industry as well as Medforce. Every other vendor required AeroFlow to change our own internal processes in order to meet their software requirements, rather than the other way around. Not Medforce. We have implemented workflows for all the processes in the organization so at any given time I can see exactly what everyone is doing and I can get productivity reports showing the quantity of work items and who did them. The more I work with CommandCenter, the more I love it; the possibilities are endless with this program.
— Casey Hite, VP AeroFlow
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